https://ententeplus.zendesk.com/hc/en-ca 2026-09-21T13:50:40Z https://ententeplus.zendesk.com/hc/fr-ca 2026-09-21T13:50:40Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895052768020-What-types-of-services-are-covered 2026-04-15T19:19:01Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895052768020-Quels-types-de-services-sont-couverts 2026-04-15T19:19:01Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895052856212-What-is-a-procedure-code 2026-04-15T19:19:03Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895052856212-Qu-est-ce-qu-un-code-de-proc%C3%A9dure 2026-04-15T19:19:03Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895053039380-Am-I-covered-for-counselling-or-mental-health-services 2026-04-15T19:19:07Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895053039380-Suis-je-couvert-pour-les-services-de-consultation-ou-de-sant%C3%A9-mentale 2026-04-15T19:19:07Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895053417108-How-do-I-cancel-an-accidentally-submitted-duplicate-claim 2026-04-15T19:19:16Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895053417108-Comment-puis-je-annuler-une-demande-en-double-soumise-accidentellement 2026-04-15T19:19:16Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895053851284-Why-was-my-vision-claim-denied-stating-I-need-my-prescription-details 2026-04-15T19:19:28Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895053851284-Pourquoi-ma-demande-de-r%C3%A8glement-relative-aux-soins-de-vue-a-t-elle-%C3%A9t%C3%A9-refus%C3%A9e-indiquant-que-j-avais-besoin-des-d%C3%A9tails-de-ma-prescription 2026-04-15T19:19:28Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895053906964-Why-did-my-claim-say-that-I-have-to-submit-to-my-provincial-health-plan 2026-04-15T19:19:29Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895053906964-Pourquoi-ma-demande-de-r%C3%A8glement-indiquait-elle-que-je-devais-me-soumettre-%C3%A0-mon-r%C3%A9gime-d-assurance-maladie-provincial 2026-04-15T19:19:29Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895054001812-What-is-a-dental-fee-guide 2026-04-15T19:19:32Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895054001812-Qu-est-ce-qu-un-guide-des-tarifs-dentaires 2026-04-15T19:19:32Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895054335124-Download-a-Drug-Authorization-form 2026-09-15T16:16:38Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895054335124-T%C3%A9l%C3%A9charger-un-formulaire-d-autorisation-de-m%C3%A9dicament 2026-09-15T16:16:38Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895054346260-Why-do-I-have-to-fill-some-of-my-prescriptions-for-90-days 2026-04-15T19:19:43Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895054346260-Pourquoi-dois-je-ex%C3%A9cuter-certaines-de-mes-ordonnances-pendant-90-jours 2026-04-15T19:19:43Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895066899604-Submit-a-claim 2026-09-15T16:16:13Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895066899604-Soumettre-une-r%C3%A9clamation 2026-09-15T16:16:13Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895066944020-Get-an-estimate 2026-09-15T16:16:12Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895066944020-Conna%C3%AEtre-les-frais-admissibles 2026-09-15T16:16:12Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895067274260-What-compound-medications-are-covered 2026-04-15T19:19:04Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895067274260-Quels-m%C3%A9dicaments-compos%C3%A9s-sont-couverts 2026-04-15T19:19:04Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895067645204-Why-weren-t-my-physicians-administration-fees-paid 2026-09-15T16:15:16Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895067645204-Pourquoi-les-frais-d-administration-de-mon-m%C3%A9decin-n-ont-ils-pas-%C3%A9t%C3%A9-pay%C3%A9s 2026-09-15T16:15:16Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895067685780-What-is-a-reasonable-and-customary-claim-limit 2026-04-15T19:19:13Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895067685780-Qu-est-ce-qu-une-limite-de-r%C3%A9clamation-raisonnable-et-habituelle 2026-04-15T19:19:13Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895067727380-What-is-it-meant-by-fully-paid-receipt 2026-04-15T19:19:15Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895067727380-Qu-entend-on-par-re%C3%A7u-enti%C3%A8rement-pay%C3%A9 2026-04-15T19:19:15Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895067743380-Can-I-submit-a-receipt-that-is-in-a-language-other-than-French-or-English 2026-04-15T19:19:15Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895067743380-Puis-je-soumettre-un-re%C3%A7u-r%C3%A9dig%C3%A9-dans-une-langue-autre-que-le-fran%C3%A7ais-ou-l-anglais 2026-04-15T19:19:15Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895067855124-What-does-it-mean-if-my-claim-wasn-t-paid-because-the-provider-is-not-recognized 2026-04-15T19:19:19Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895067855124-Qu-est-ce-que-cela-signifie-si-ma-demande-n-a-pas-%C3%A9t%C3%A9-pay%C3%A9e-parce-que-le-prestataire-n-est-pas-reconnu 2026-04-15T19:19:19Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895067991572-Why-was-my-claim-denied-due-to-my-Worker-s-Compensation-or-MVA-claim 2026-04-15T19:19:23Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895067991572-Pourquoi-ma-demande-a-t-elle-%C3%A9t%C3%A9-refus%C3%A9e-en-raison-de-ma-demande-%C3%A0-la-CSPAAT-ou-%C3%A0-l-AMV 2026-04-15T19:19:23Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895068018580-Why-was-my-claim-denied-due-to-maximum-reached 2026-04-15T19:19:25Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895068018580-Pourquoi-ma-demande-a-t-elle-%C3%A9t%C3%A9-refus%C3%A9e-parce-que-le-maximum-%C3%A9tait-atteint 2026-04-15T19:19:25Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895068052884-Why-is-my-claim-denied-due-to-age-restriction 2026-04-15T19:19:26Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895068052884-Pourquoi-ma-demande-est-elle-refus%C3%A9e-en-raison-d-une-limite-d-%C3%A2ge 2026-04-15T19:19:26Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895068199700-Why-do-you-need-my-MSW-s-Master-of-Social-Work-diploma-or-certificate-to-process-my-counselling-claim 2026-04-15T19:19:29Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895068199700-Pourquoi-avez-vous-besoin-de-mon-dipl%C3%B4me-ou-certificat-MSW-Master-of-Social-Work-pour-traiter-ma-demande-de-consultation 2026-04-15T19:19:29Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895083575572-Create-a-claims-history-report 2026-04-15T19:18:58Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895083575572-Cr%C3%A9er-un-rapport-sur-l-historique-des-r%C3%A9clamations 2026-04-15T19:18:58Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895083680276-Submit-supporting-documents-for-an-audited-claim 2026-04-15T19:19:01Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895083680276-Soumettre-les-pi%C3%A8ces-justificatives-pour-une-r%C3%A9clamation-v%C3%A9rifi%C3%A9e 2026-04-15T19:19:01Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895083859732-What-is-a-deductible 2026-04-15T19:19:04Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895083859732-Qu-est-ce-qu-une-franchise 2026-04-15T19:19:04Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895084098964-Information-about-knee-braces 2026-09-15T16:15:15Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895084098964-Informations-sur-des-orth%C3%A8ses-de-genou 2026-09-15T16:15:15Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895084415892-What-does-it-mean-if-my-claim-wasn-t-paid-because-the-treatment-I-had-does-not-correspond-to-the-provider-s-credentials 2026-04-15T19:19:20Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895084415892-Qu-est-ce-que-cela-signifie-si-ma-demande-n-a-pas-%C3%A9t%C3%A9-pay%C3%A9e-parce-que-le-traitement-que-j-ai-suivi-ne-correspond-pas-aux-informations-d-identification-du-prestataire 2026-04-15T19:19:20Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895084612884-Why-was-my-claim-denied-on-a-frequency-limitation 2026-04-15T19:19:27Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895084612884-Pourquoi-ma-r%C3%A9clamation-a-t-elle-%C3%A9t%C3%A9-refus%C3%A9e-en-raison-d-une-limitation-de-fr%C3%A9quence 2026-04-15T19:19:27Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895084881428-Why-was-my-dental-exam-denied-due-to-frequency 2026-04-15T19:19:31Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895084881428-Pourquoi-mon-examen-dentaire-a-t-il-%C3%A9t%C3%A9-refus%C3%A9-en-raison-de-sa-fr%C3%A9quence 2026-04-15T19:19:31Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895084960660-Why-was-my-dental-claim-denied-stating-the-name-on-the-claim-does-not-match-our-system 2026-04-15T19:19:33Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895084960660-Pourquoi-ma-demande-de-r%C3%A8glement-dentaire-a-t-elle-%C3%A9t%C3%A9-refus%C3%A9e-en-indiquant-que-le-nom-figurant-sur-la-demande-ne-correspondait-pas-%C3%A0-notre-syst%C3%A8me 2026-04-15T19:19:33Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895085000212-How-do-I-get-a-dental-plan-breakdown 2026-04-15T19:19:33Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895085000212-Comment-puis-je-obtenir-une-ventilation-du-r%C3%A9gime-de-soins-dentaires 2026-04-15T19:19:33Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895085066388-What-is-scaling-and-root-planning-How-many-units-do-I-have 2026-04-15T19:19:34Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895085066388-Qu-est-ce-que-le-d%C3%A9tartrage-et-la-planification-racinaire-Combien-d-unit%C3%A9s-ai-je 2026-04-15T19:19:34Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895085212948-Understanding-formularies 2026-04-15T19:19:37Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895085212948-Comprendre-les-formulaires 2026-04-15T19:19:37Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895085287956-Why-are-there-multiple-submissions-for-the-same-drug-on-the-same-day-Is-my-pharmacy-getting-paid-more-than-once 2026-04-15T19:19:37Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895085287956-Pourquoi-y-a-t-il-plusieurs-soumissions-pour-le-m%C3%AAme-m%C3%A9dicament-le-m%C3%AAme-jour-Ma-pharmacie-est-elle-pay%C3%A9e-plus-d-une-fois 2026-04-15T19:19:37Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895085333268-Why-am-I-not-eligible-for-a-refill-yet 2026-04-15T19:19:38Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895085333268-Pourquoi-ne-suis-je-pas-encore-%C3%A9ligible-%C3%A0-un-renouvellement 2026-04-15T19:19:38Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895085531796-What-type-of-receipt-do-I-need-to-submit-for-my-medication-claim 2026-04-15T19:19:41Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895085531796-Quel-type-de-re%C3%A7u-dois-je-soumettre-pour-ma-demande-de-remboursement-de-m%C3%A9dicaments 2026-04-15T19:19:41Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895085831444-What-are-Biologic-vs-Biosimilar-Drugs 2026-04-15T19:19:43Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895085831444-Que-sont-les-m%C3%A9dicaments-biologiques-et-les-m%C3%A9dicaments-biosimilaires 2026-04-15T19:19:43Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895095878804-What-is-a-DIN 2026-04-15T19:19:05Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895095878804-Qu-est-ce-qu-un-DIN 2026-04-15T19:19:05Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895095971476-Check-eligibility-for-fertility-treatments 2026-04-15T19:19:08Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895095971476-Confirmer-l-admissibilit%C3%A9-aux-traitements-de-fertilit%C3%A9 2026-04-15T19:19:08Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895096372372-What-info-does-my-receipt-need-to-have-on-it-before-I-submit-it 2026-04-15T19:19:17Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895096372372-Quelles-informations-sont-requises-sur-un-re%C3%A7u-pour-le-soumettre 2026-04-15T19:19:17Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895096461204-Information-about-nursing-claims 2026-04-15T19:19:20Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895096461204-Informations-sur-les-r%C3%A9clamations-pour-soins-infirmiers 2026-04-15T19:19:20Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895096480020-Why-was-my-claim-for-orthotics-denied 2026-04-15T19:19:21Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895096480020-Pourquoi-ma-demande-d-orth%C3%A8ses-est-elle-refus%C3%A9e 2026-04-15T19:19:21Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895096528404-Why-was-my-claim-denied-because-I-need-an-authorization-form 2026-04-15T19:19:23Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895096528404-Pourquoi-ma-demande-a-t-elle-%C3%A9t%C3%A9-refus%C3%A9e-parce-que-j-ai-besoin-d-un-formulaire-d-autorisation 2026-04-15T19:19:23Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895096633364-Can-I-submit-Prescription-Eyeglasses-and-Prescription-Contacts-claims-from-online-shops 2026-04-15T19:19:27Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895096633364-Puis-je-soumettre-des-r%C3%A9clamations-pour-des-lunettes-sur-ordonnance-et-des-contacts-sur-ordonnance-aupr%C3%A8s-de-fournisseurs-Internet 2026-04-15T19:19:27Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895099310228-View-your-claims-history 2026-09-15T16:16:14Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895099310228-Consulter-l-historique-des-r%C3%A9clamations 2026-09-15T16:16:14Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895099537812-View-personalized-claim-forms 2026-09-15T16:16:14Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895099537812-Consulter-les-formulaires-de-r%C3%A9clamation-personnalis%C3%A9s 2026-09-15T16:16:14Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895099565972-Understanding-prior-authorization 2026-04-15T19:19:00Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895099565972-Comprendre-l-autorisation-pr%C3%A9alable 2026-04-15T19:19:00Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895099628564-Service-and-treatment-definitions 2026-04-15T19:19:02Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895099628564-D%C3%A9finitions-des-services-et-des-traitements 2026-04-15T19:19:02Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895099834260-What-s-an-Explanation-of-Benefits-EOB-statement 2026-04-15T19:19:06Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895099834260-Qu-est-ce-qu-un-relev%C3%A9-de-prestations 2026-04-15T19:19:06Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895100001044-Information-about-Hearing-Aid-coverage 2026-09-15T16:15:14Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895100001044-Informations-sur-les-aides-auditives 2026-09-15T16:15:14Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895100217108-What-is-a-copayment 2026-04-15T19:19:13Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895100217108-Qu-est-ce-qu-une-quote-part 2026-04-15T19:19:13Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895100419860-Why-is-my-extended-health-claim-marked-as-pending-stating-you-need-to-verify-my-provider 2026-04-15T19:19:18Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895100419860-Pourquoi-ma-demande-de-remboursement-au-titre-de-l-assurance-maladie-compl%C3%A9mentaire-est-elle-indiqu%C3%A9e-comme-%C3%A9tant-en-attente-alors-que-vous-devez-v%C3%A9rifier-mon-fournisseur 2026-04-15T19:19:18Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895100636564-Why-was-my-claim-denied-stating-I-need-a-primary-carrier-statement 2026-04-15T19:19:24Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895100636564-Pourquoi-ma-demande-a-t-elle-%C3%A9t%C3%A9-refus%C3%A9e-en-indiquant-que-j-avais-besoin-d-une-d%C3%A9claration-du-transporteur-principal 2026-04-15T19:19:24Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895101085716-Why-was-my-claim-denied-stating-I-ve-reached-my-dental-maximum 2026-04-15T19:19:35Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895101085716-Pourquoi-ma-demande-a-t-elle-%C3%A9t%C3%A9-refus%C3%A9e-en-indiquant-que-j-avais-atteint-mon-plafond-dentaire 2026-04-15T19:19:35Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895112633236-What-is-an-EAP 2026-04-15T19:19:06Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895112633236-Qu-est-ce-qu-un-PAE 2026-04-15T19:19:06Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895112746644-Get-Anterior-Mandibular-Positioning-AMP-device-coverage 2026-04-16T15:01:22Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895112746644-Qu-est-ce-qu-un-positionneur-mandibulaire-ant%C3%A9rieur 2026-04-16T15:01:22Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895113064468-How-long-will-my-claim-take 2026-04-15T19:19:14Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895113064468-Quand-ma-r%C3%A9clamation-sera-t-elle-trait%C3%A9e 2026-04-15T19:19:14Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895113145876-Submit-a-claim-for-a-CPAP-machine 2026-08-21T20:46:27Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895113145876-Soumettre-une-demande-de-remboursement-pour-un-appareil-de-CPAP 2026-08-21T20:46:27Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895113381396-Why-do-I-need-to-submit-a-physiotherapist-report 2026-04-15T19:19:22Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895113381396-Pourquoi-dois-je-soumettre-un-rapport-de-physioth%C3%A9rapeute 2026-04-15T19:19:22Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895113638548-My-claim-was-denied-stating-I-need-a-dental-claim-form-What-should-I-send-with-my-dental-claim 2026-04-15T19:19:30Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895113638548-Ma-demande-a-%C3%A9t%C3%A9-refus%C3%A9e-indiquant-que-j-avais-besoin-d-un-formulaire-de-r%C3%A9clamation-pour-soins-dentaires-Que-dois-je-envoyer-avec-ma-r%C3%A9clamation-dentaire 2026-04-15T19:19:30Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895113806100-What-is-a-dental-accident-and-do-I-have-coverage-for-one 2026-04-15T19:19:36Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895113806100-Qu-est-ce-qu-un-accident-dentaire-et-ai-je-une-couverture-pour-celui-ci 2026-04-15T19:19:36Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895130565524-What-is-a-procedure-code 2026-04-15T19:19:30Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895130565524-Qu-est-ce-qu-un-code-de-proc%C3%A9dure 2026-04-15T19:19:30Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895130868116-Am-I-eligible-for-a-vacation-supply-of-medication 2026-04-15T19:19:39Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895130868116-Suis-je-admissible-%C3%A0-une-r%C3%A9serve-de-m%C3%A9dicaments-pour-les-vacances 2026-04-15T19:19:39Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895130886676-Why-is-my-claim-for-a-medication-reduced-to-the-cost-of-the-generic-version 2026-04-15T19:19:39Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895130886676-Pourquoi-ma-demande-de-remboursement-pour-un-m%C3%A9dicament-est-elle-r%C3%A9duite-au-co%C3%BBt-de-la-version-g%C3%A9n%C3%A9rique 2026-04-15T19:19:39Z https://ententeplus.zendesk.com/hc/en-ca/articles/42895130913172-What-is-the-allowed-amount-for-my-medication 2026-04-15T19:19:40Z https://ententeplus.zendesk.com/hc/fr-ca/articles/42895130913172-Quelle-est-la-quantit%C3%A9-permise-pour-mes-m%C3%A9dicaments 2026-04-15T19:19:40Z https://ententeplus.zendesk.com/hc/en-ca/articles/44788570752660-View-your-coverage-information 2026-06-18T17:50:00Z https://ententeplus.zendesk.com/hc/fr-ca/articles/44788570752660-Afficher-les-renseignements-l-assurance 2026-06-18T17:50:00Z https://ententeplus.zendesk.com/hc/en-ca/articles/44788579221012-Access-your-plan-member-ID-card 2026-06-18T17:50:02Z https://ententeplus.zendesk.com/hc/fr-ca/articles/44788579221012-Afficher-votre-carte-d-identification-de-membre-du-r%C3%A9gime 2026-06-18T17:50:02Z https://ententeplus.zendesk.com/hc/en-ca/articles/44788592441492-Find-care-providers 2026-04-15T18:56:47Z https://ententeplus.zendesk.com/hc/fr-ca/articles/44788592441492-Trouver-un-professionnel-de-la-sant%C3%A9 2026-04-15T18:56:47Z https://ententeplus.zendesk.com/hc/en-ca/articles/44788592642452-Change-your-password 2026-06-18T17:50:01Z https://ententeplus.zendesk.com/hc/fr-ca/articles/44788592642452-Modifier-votre-mot-de-passe 2026-06-18T17:50:01Z https://ententeplus.zendesk.com/hc/en-ca/articles/44788603235220-Create-your-account 2026-04-15T18:56:46Z https://ententeplus.zendesk.com/hc/fr-ca/articles/44788603235220-Cr%C3%A9er-un-compte 2026-04-15T18:56:46Z https://ententeplus.zendesk.com/hc/en-ca/articles/44788619134996-Set-up-direct-deposit 2026-06-18T17:50:03Z https://ententeplus.zendesk.com/hc/fr-ca/articles/44788619134996-Configurer-les-d%C3%A9p%C3%B4ts-directs 2026-06-18T17:50:03Z https://ententeplus.zendesk.com/hc/en-ca/articles/48289876649620-What-happens-after-I-sign-up 2026-04-16T15:24:37Z https://ententeplus.zendesk.com/hc/fr-ca/articles/48289876649620-Que-se-passe-t-il-apr%C3%A8s-mon-inscription 2026-04-16T15:24:37Z https://ententeplus.zendesk.com/hc/en-ca/articles/48289876722324-Contact-the-Pharmacy 2026-09-21T13:48:19Z https://ententeplus.zendesk.com/hc/fr-ca/articles/48289876722324-Joindre-la-pharmacie 2026-09-21T13:48:19Z https://ententeplus.zendesk.com/hc/en-ca/articles/48289876865172-Statutory-holidays-and-closures 2026-04-16T15:24:39Z https://ententeplus.zendesk.com/hc/fr-ca/articles/48289876865172-Jours-f%C3%A9ri%C3%A9s-et-fermetures 2026-04-16T15:24:39Z https://ententeplus.zendesk.com/hc/en-ca/articles/48289876938516-Our-licenses-and-certifications 2026-09-21T13:48:22Z https://ententeplus.zendesk.com/hc/fr-ca/articles/48289876938516-Nos-licences-et-certifications 2026-09-21T13:48:22Z https://ententeplus.zendesk.com/hc/en-ca/articles/48289877016596-What-medications-are-available-at-the-pharmacy 2026-04-16T15:24:41Z https://ententeplus.zendesk.com/hc/fr-ca/articles/48289877016596-Quels-m%C3%A9dicaments-sont-disponibles-en-pharmacie 2026-04-16T15:24:41Z https://ententeplus.zendesk.com/hc/en-ca/articles/48289877214612-Create-an-account-for-GreenShield-Pharmacy 2026-09-21T13:50:21Z https://ententeplus.zendesk.com/hc/fr-ca/articles/48289877214612-Cr%C3%A9er-un-compte-de-la-Pharmacie-GreenShield 2026-09-21T13:50:21Z https://ententeplus.zendesk.com/hc/en-ca/articles/48289877277972-Navigating-the-Pharmacy-dashboard 2026-09-21T13:50:21Z https://ententeplus.zendesk.com/hc/fr-ca/articles/48289877277972-Navigation-dans-le-tableau-de-bord-de-la-pharmacie 2026-09-21T13:50:21Z https://ententeplus.zendesk.com/hc/en-ca/articles/48289877338004-Add-your-insurance-and-health-card-information 2026-09-21T13:50:22Z https://ententeplus.zendesk.com/hc/fr-ca/articles/48289877338004-Ajouter-vos-informations-d-assurance-et-de-carte-de-sant%C3%A9 2026-09-21T13:50:22Z https://ententeplus.zendesk.com/hc/en-ca/articles/48289877523220-Update-your-communication-preferences 2026-09-21T13:50:24Z https://ententeplus.zendesk.com/hc/fr-ca/articles/48289877523220-Mettre-%C3%A0-jour-vos-pr%C3%A9f%C3%A9rences-de-communication 2026-09-21T13:50:24Z https://ententeplus.zendesk.com/hc/en-ca/articles/48289892710548-What-is-GreenShield-Pharmacy 2026-04-16T15:24:36Z https://ententeplus.zendesk.com/hc/fr-ca/articles/48289892710548-Qu-est-ce-que-la-Pharmacie-GreenShield 2026-04-16T15:24:36Z https://ententeplus.zendesk.com/hc/en-ca/articles/48289892904980-Get-after-hours-support-from-GreenShield-Pharmacy 2026-04-16T15:24:38Z https://ententeplus.zendesk.com/hc/fr-ca/articles/48289892904980-Obtenir-de-l-aide-en-dehors-des-heures-d-ouverture-de-Pharmacie-GreenShield 2026-04-16T15:24:38Z https://ententeplus.zendesk.com/hc/en-ca/articles/48289893188756-Medical-devices-available-at-GreenShield-Pharmacy 2026-04-16T15:24:42Z https://ententeplus.zendesk.com/hc/fr-ca/articles/48289893188756-Dispositifs-m%C3%A9dicaux-offerts-%C3%A0-la-pharmacie-GreenShield 2026-04-16T15:24:42Z https://ententeplus.zendesk.com/hc/en-ca/articles/48289893238804-How-can-I-receive-a-free-Naloxone-Kit 2026-04-16T15:24:43Z https://ententeplus.zendesk.com/hc/fr-ca/articles/48289893238804-Comment-puis-je-recevoir-une-trousse-de-naloxone-gratuite 2026-04-16T15:24:43Z https://ententeplus.zendesk.com/hc/en-ca/articles/48289893444116-Add-a-pharmacy-profile 2026-09-21T13:50:22Z https://ententeplus.zendesk.com/hc/fr-ca/articles/48289893444116-Ajouter-un-profil-pour-la-pharmacie 2026-09-21T13:50:22Z https://ententeplus.zendesk.com/hc/en-ca/articles/48289893512468-Convert-a-dependent-to-a-self-managed-account 2026-04-16T15:24:47Z https://ententeplus.zendesk.com/hc/fr-ca/articles/48289893512468-Convertir-une-personne-%C3%A0-charge-en-compte-autog%C3%A9r%C3%A9 2026-04-16T15:24:47Z https://ententeplus.zendesk.com/hc/en-ca/articles/48289893701908-Add-a-prescription 2026-09-21T13:50:25Z https://ententeplus.zendesk.com/hc/fr-ca/articles/48289893701908-Ajouter-une-ordonnance 2026-09-21T13:50:25Z https://ententeplus.zendesk.com/hc/en-ca/articles/48289893981716-Personalise-your-medications 2026-05-07T18:33:26Z https://ententeplus.zendesk.com/hc/fr-ca/articles/48289893981716-Personnaliser-vos-m%C3%A9dicaments 2026-05-07T18:33:26Z https://ententeplus.zendesk.com/hc/en-ca/articles/48289894178196-Add-a-payment-method-for-pharmacy-orders 2026-09-21T13:50:31Z https://ententeplus.zendesk.com/hc/fr-ca/articles/48289894178196-Ajouter-un-mode-de-paiement-pour-les-commandes-de-la-pharmacie 2026-09-21T13:50:31Z https://ententeplus.zendesk.com/hc/en-ca/articles/48289894225684-Paying-for-Pharmacy-services 2026-04-16T15:24:57Z https://ententeplus.zendesk.com/hc/fr-ca/articles/48289894225684-Payer-les-services-de-la-pharmacie 2026-04-16T15:24:57Z https://ententeplus.zendesk.com/hc/en-ca/articles/48289894353940-Add-a-pickup-location 2026-09-21T13:50:33Z https://ententeplus.zendesk.com/hc/fr-ca/articles/48289894353940-Ajouter-un-lieu-de-ramassage 2026-09-21T13:50:33Z https://ententeplus.zendesk.com/hc/en-ca/articles/48289894381332-Close-your-pharmacy-account 2026-09-21T13:50:25Z https://ententeplus.zendesk.com/hc/fr-ca/articles/48289894381332-Fermer-mon-compte-de-pharmacie 2026-09-21T13:50:25Z https://ententeplus.zendesk.com/hc/en-ca/articles/48289894523412-Request-a-refill 2026-09-21T13:50:26Z https://ententeplus.zendesk.com/hc/fr-ca/articles/48289894523412-Demander-un-renouvellement-de-m%C3%A9dicaments 2026-09-21T13:50:26Z https://ententeplus.zendesk.com/hc/en-ca/articles/48289894602516-Request-a-renewal 2026-09-21T13:50:29Z https://ententeplus.zendesk.com/hc/fr-ca/articles/48289894602516-Demander-un-renouvellement 2026-09-21T13:50:29Z https://ententeplus.zendesk.com/hc/en-ca/articles/48289894692116-Transfer-a-prescription 2026-09-21T13:50:27Z https://ententeplus.zendesk.com/hc/fr-ca/articles/48289894692116-Transf%C3%A9rer-une-ordonnance 2026-09-21T13:50:27Z https://ententeplus.zendesk.com/hc/en-ca/articles/48289894827540-Why-can-t-I-see-my-medications-or-other-information-on-my-account 2026-05-07T18:33:26Z https://ententeplus.zendesk.com/hc/fr-ca/articles/48289894827540-Pourquoi-suis-je-incapable-d-afficher-mes-m%C3%A9dicaments-ou-d-autres-renseignements-sur-mon-compte 2026-05-07T18:33:26Z https://ententeplus.zendesk.com/hc/en-ca/articles/48289894882580-When-will-I-receive-my-prescription-refill 2026-05-07T18:33:27Z https://ententeplus.zendesk.com/hc/fr-ca/articles/48289894882580-Quand-vais-je-recevoir-le-renouvellement-de-mon-ordonnance 2026-05-07T18:33:27Z https://ententeplus.zendesk.com/hc/en-ca/articles/48289895061652-Why-do-I-get-an-error-when-I-try-to-add-a-payment-method 2026-04-16T15:24:57Z https://ententeplus.zendesk.com/hc/fr-ca/articles/48289895061652-Pourquoi-un-message-d-erreur-s-affiche-t-il-lorsque-j-essaie-d-ajouter-un-mode-de-paiement 2026-04-16T15:24:57Z https://ententeplus.zendesk.com/hc/en-ca/articles/48289895113236-Add-a-shipping-address 2026-09-21T13:50:33Z https://ententeplus.zendesk.com/hc/fr-ca/articles/48289895113236-Ajouter-une-adresse-de-livraison 2026-09-21T13:50:33Z https://ententeplus.zendesk.com/hc/en-ca/articles/48289895285012-Picking-up-your-order 2026-04-16T15:25:01Z https://ententeplus.zendesk.com/hc/fr-ca/articles/48289895285012-Ramasser-mes-m%C3%A9dicaments 2026-04-16T15:25:01Z https://ententeplus.zendesk.com/hc/en-ca/articles/48289895394708-Where-can-I-ship-my-package 2026-08-28T19:25:39Z https://ententeplus.zendesk.com/hc/fr-ca/articles/48289895394708-O%C3%B9-puis-je-faire-livrer-mon-colis 2026-08-28T19:25:39Z https://ententeplus.zendesk.com/hc/en-ca/articles/48289895548948-Translation-services-for-GreenShield-Pharmacy-appointments 2026-09-21T13:48:47Z https://ententeplus.zendesk.com/hc/fr-ca/articles/48289895548948-Services-de-traduction-pour-les-rendez-vous-avec-Pharmacie-GreenShield 2026-09-21T13:48:47Z https://ententeplus.zendesk.com/hc/en-ca/articles/48289895682196-Shopping-at-the-Health-Store 2026-04-16T15:25:07Z https://ententeplus.zendesk.com/hc/fr-ca/articles/48289895682196-Faire-des-achats-sur-le-Health-Store 2026-04-16T15:25:07Z https://ententeplus.zendesk.com/hc/en-ca/articles/48289895759508-Cancellations-returns-and-refunds-for-Health-Store-orders 2026-04-16T15:25:07Z https://ententeplus.zendesk.com/hc/fr-ca/articles/48289895759508-Annulations-retours-et-remboursements-des-commandes-du-Health-Store 2026-04-16T15:25:07Z https://ententeplus.zendesk.com/hc/en-ca/articles/48289911187988-Track-your-order 2026-09-21T13:50:34Z https://ententeplus.zendesk.com/hc/fr-ca/articles/48289911187988-Suivre-votre-commande 2026-09-21T13:50:34Z https://ententeplus.zendesk.com/hc/en-ca/articles/48289911304212-How-long-will-it-take-to-get-my-first-shipment 2026-09-21T13:50:35Z https://ententeplus.zendesk.com/hc/fr-ca/articles/48289911304212-Combien-de-temps-faudra-t-il-pour-recevoir-ma-premi%C3%A8re-commande 2026-09-21T13:50:35Z https://ententeplus.zendesk.com/hc/en-ca/articles/48289911406868-Why-are-some-dates-not-available-for-delivery 2026-04-16T15:25:03Z https://ententeplus.zendesk.com/hc/fr-ca/articles/48289911406868-Pourquoi-la-livraison-n-est-elle-pas-disponible-%C3%A0-certaines-dates 2026-04-16T15:25:03Z https://ententeplus.zendesk.com/hc/en-ca/articles/48289911475604-Book-an-appointment-with-a-pharmacist 2026-09-21T13:50:37Z https://ententeplus.zendesk.com/hc/fr-ca/articles/48289911475604-Prendre-un-rendez-vous-avec-un-pharmacien-ou-une-pharmacienne 2026-09-21T13:50:37Z https://ententeplus.zendesk.com/hc/en-ca/articles/48289911606804-FAQ-about-Minor-Ailments 2026-04-16T15:25:06Z https://ententeplus.zendesk.com/hc/fr-ca/articles/48289911606804-FAQ-sur-les-probl%C3%A8mes-de-sant%C3%A9-mineurs 2026-04-16T15:25:06Z https://ententeplus.zendesk.com/hc/en-ca/articles/48289911789844-Use-a-discount-code-in-the-Health-Store 2026-04-16T15:25:08Z https://ententeplus.zendesk.com/hc/fr-ca/articles/48289911789844-Utiliser-un-code-de-r%C3%A9duction-dans-le-Health-Store 2026-04-16T15:25:08Z https://ententeplus.zendesk.com/hc/en-ca/articles/48289911847700-Services-for-clients-in-Quebec 2026-04-16T15:25:09Z https://ententeplus.zendesk.com/hc/fr-ca/articles/48289911847700-Services-pour-les-clients-du-Qu%C3%A9bec 2026-04-16T15:25:09Z https://ententeplus.zendesk.com/hc/en-ca/articles/48289911905044-Who-is-Medzy-Pharmacie-Sonia-Boutin-Inc 2026-09-21T13:50:40Z https://ententeplus.zendesk.com/hc/fr-ca/articles/48289911905044-Qui-est-Medzy-Pharmacie-Sonia-Boutin-Inc 2026-09-21T13:50:40Z https://ententeplus.zendesk.com/hc/en-ca/articles/48289911974036-Getting-help-using-Medzy-Pharmacie-Sonia-Boutin-Inc 2026-04-16T15:25:11Z https://ententeplus.zendesk.com/hc/fr-ca/articles/48289911974036-Obtenir-de-l-aide-pour-utiliser-Medzy-Pharmacie-Sonia-Boutin-Inc 2026-04-16T15:25:11Z https://ententeplus.zendesk.com/hc/en-ca/articles/49020591708820-Pause-a-prescription 2026-09-21T13:50:29Z https://ententeplus.zendesk.com/hc/fr-ca/articles/49020591708820-Suspendre-une-ordonnance 2026-09-21T13:50:29Z https://ententeplus.zendesk.com/hc/en-ca/articles/49020595410708-Manage-auto-refills 2026-09-21T13:50:28Z https://ententeplus.zendesk.com/hc/fr-ca/articles/49020595410708-G%C3%A9rer-les-renouvellements-automatiques 2026-09-21T13:50:28Z https://ententeplus.zendesk.com/hc/en-ca/articles/50433553185428-Change-your-email-address 2026-06-18T17:50:02Z https://ententeplus.zendesk.com/hc/fr-ca/articles/50433553185428-Modifier-votre-courriel 2026-06-18T17:50:02Z https://ententeplus.zendesk.com/hc/en-ca/sections/42895083309204-Viewing-and-submitting-claims 2026-09-15T16:16:14Z https://ententeplus.zendesk.com/hc/fr-ca/sections/42895083309204-Affichage-et-soumission-des-r%C3%A9clamations 2026-09-15T16:16:14Z https://ententeplus.zendesk.com/hc/en-ca/sections/42895083315476-Frequently-asked-questions-about-coverage 2026-09-15T16:15:50Z https://ententeplus.zendesk.com/hc/fr-ca/sections/42895083315476-Foire-aux-questions-sur-la-couverture 2026-09-15T16:15:50Z https://ententeplus.zendesk.com/hc/en-ca/sections/42895083326740-Frequently-asked-questions-about-claims 2026-09-15T16:15:51Z https://ententeplus.zendesk.com/hc/fr-ca/sections/42895083326740-Foire-aux-questions-sur-les-r%C3%A9clamations 2026-09-15T16:15:51Z https://ententeplus.zendesk.com/hc/en-ca/sections/42895095272724-Frequently-asked-questions-about-dental-coverage 2026-09-15T16:15:51Z https://ententeplus.zendesk.com/hc/fr-ca/sections/42895095272724-Foire-aux-questions-sur-les-soins-dentaires 2026-09-15T16:15:51Z https://ententeplus.zendesk.com/hc/en-ca/sections/42895095278484-Frequently-asked-questions-about-drug-coverage 2026-09-15T16:16:38Z https://ententeplus.zendesk.com/hc/fr-ca/sections/42895095278484-Foire-aux-questions-sur-la-couverture-des-m%C3%A9dicaments 2026-09-15T16:16:38Z https://ententeplus.zendesk.com/hc/en-ca/sections/44788586425876-Account-information 2026-06-18T17:50:03Z https://ententeplus.zendesk.com/hc/fr-ca/sections/44788586425876-Information-sur-le-compte 2026-06-18T17:50:03Z https://ententeplus.zendesk.com/hc/en-ca/sections/44788592102164-First-steps-on-Entente-Plus 2026-06-18T17:50:00Z https://ententeplus.zendesk.com/hc/fr-ca/sections/44788592102164-Premiers-pas-sur-Entente-Plus 2026-06-18T17:50:00Z https://ententeplus.zendesk.com/hc/en-ca/sections/48289875730452-Prescriptions-and-medications 2026-09-21T13:50:29Z https://ententeplus.zendesk.com/hc/fr-ca/sections/48289875730452-Ordonnances-et-renouvellements 2026-09-21T13:50:29Z https://ententeplus.zendesk.com/hc/en-ca/sections/48289875812500-Pharmacy-appointments 2026-09-21T13:50:37Z https://ententeplus.zendesk.com/hc/fr-ca/sections/48289875812500-Rendez-vous-en-pharmacie 2026-09-21T13:50:37Z https://ententeplus.zendesk.com/hc/en-ca/sections/48289875862676-Using-Medzy-Pharmacie-Sonia-Boutin-Inc-in-Quebec 2026-09-21T13:50:40Z https://ententeplus.zendesk.com/hc/fr-ca/sections/48289875862676-Utiliser-Medzy-Pharmacie-Sonia-Boutin-Inc-au-Qu%C3%A9bec 2026-09-21T13:50:40Z https://ententeplus.zendesk.com/hc/en-ca/sections/48289891825940-About-GreenShield-Pharmacy 2026-09-21T13:48:57Z https://ententeplus.zendesk.com/hc/fr-ca/sections/48289891825940-%C3%80-propos-de-Pharmacie-GreenShield 2026-09-21T13:48:57Z https://ententeplus.zendesk.com/hc/en-ca/sections/48289891853972-Manage-your-GreenShield-Pharmacy-account 2026-09-21T13:50:25Z https://ententeplus.zendesk.com/hc/fr-ca/sections/48289891853972-G%C3%A9rer-votre-compte-de-la-Pharmacie-GreenShield 2026-09-21T13:50:25Z https://ententeplus.zendesk.com/hc/en-ca/sections/48289891914388-Payments 2026-09-21T13:50:31Z https://ententeplus.zendesk.com/hc/fr-ca/sections/48289891914388-Paiements 2026-09-21T13:50:31Z https://ententeplus.zendesk.com/hc/en-ca/sections/48289891949972-Orders-and-shipping 2026-09-21T13:50:35Z https://ententeplus.zendesk.com/hc/fr-ca/sections/48289891949972-Commandes-et-livraison 2026-09-21T13:50:35Z https://ententeplus.zendesk.com/hc/en-ca/sections/48289891999508-The-Health-Store 2026-09-21T13:48:59Z https://ententeplus.zendesk.com/hc/fr-ca/sections/48289891999508-Le-Health-Store 2026-09-21T13:48:59Z https://ententeplus.zendesk.com/hc/en-ca/categories/42894881603476-Insurance-and-Benefits 2026-09-15T16:16:38Z https://ententeplus.zendesk.com/hc/fr-ca/categories/42894881603476-Assurance-et-garanties 2026-09-15T16:16:38Z https://ententeplus.zendesk.com/hc/en-ca/categories/44597216997652-Getting-Started 2026-06-18T17:50:03Z https://ententeplus.zendesk.com/hc/fr-ca/categories/44597216997652-Commencer 2026-06-18T17:50:03Z https://ententeplus.zendesk.com/hc/en-ca/categories/48289479887124-Pharmacy 2026-09-21T13:50:40Z https://ententeplus.zendesk.com/hc/fr-ca/categories/48289479887124-Pharmacie 2026-09-21T13:50:40Z